FREQUENTLY ASKED QUESTIONS

 

If you have a question which is currently not answered here or are seeking additional clarification or advice to an existing question, please contact us with your question.

 

Question: How do I start service with Front Door Trash Services?

You can call our office at 843-559-0902 and give our staff some of your basic billing information over the phone then we will have a contract emailed to you or you may leave your information under the contact tab on our website and we will have a staff member contact you within 24-48 hours.

Question: How much notice do I need to give in order to start service?

We can add new customers to a route with a notice of 1 business day.

Question: What payment options do you offer your customers?

  • mail in a check or money order to PO Box 1046 Johns Island, SC 29457

  • call our office at 843-559-0902 to pay with a debit/credit card over the phone.

  • pay your bill online by clicking the "Pay Your Bill" tab

  • You have the option of also paying one of our drivers by check or cash and we also have a card reader on our trucks for debit/ credit card transactions.

Question: What types of trash can I throw away?
Answer: Regular household trash is fine to throw away. If you have anything unusual like paint cans, tires, appliances, oil or other chemicals, you may need to visit one of our transfer stations to have these items recycled. But please ask, we may be able to make these items disappear for you!


Question: Do I need to have my trash in bags?
Answer:  It does make the lives much easier for our drivers and helpers to have the trash in bags. We do want for our customers to put their trash in bags that are securely closed.


Question: Do I need to use a Front Door container?
Answer: Front Door does supply containers for each of our customers. We offer containers with wheels and lids and we even deliver them right to your door! Why would you want to use anything else?


Question: How can I get rid of large items like box springs or appliances?
Answer: Removing large items can be a hassle. All you have to do is call our office and see what arrangements can be made to have these items removed for you. Large items/bulk items may require an additional charge to remove.


Question: Would I get charged for items outside the container?
Answer:  If you have weekly service you may have an additional bag outside of the can. If you have bi-weekly service, excess trash is prohibited.

Question: Do you pick up yard debris?

Yes we do pick up yard debris at no additional cost but it is limited to 8 leaf bags per week. All yard debris such as branches must be cut to 4 ft or shorter in length and stack neatly for easy pickup. Collectors DO NOT carry rakes on the trucks.  


Question: Are special services provided for the disabled or elderly?
Answer:    Many of our customers are just not able to push a heavy container to the curb, this is why special services can be offered to the disabled or elderly. Please ask your Customer Service Representative if this would be beneficial to you.